![]() Reviews scorecard on a regular basis to understand performance within store and district partners with store leadership and BAE to create improvement goals.Ĭonsistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings. Locates products in other stores or online if unavailable in the store.Īchieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care. Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty/Personal Care.īuilds relationships with customers provides authentic closure of customer interaction and builds and fosters relationships.Įngages with omni-channel solutions to enhance customer engagement/experience. ![]() Provides expertise in product demonstrations and consultations utilizing tools such as the Matchmade Device, Skin Hydrometer, and tablet. Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary. Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options. ![]() Resolves customer issues and answers questions to ensure a positive customer experience. ![]() Engages customers by greeting them and offering assistance with products and services.
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